Frequently Asked Questions

Creating an account is simple and free:

1. Click the "Join Community" or "Login" button on the homepage
2. Fill in your full name, email address, and phone number
3. Create a secure password
4. Verify your email address through the confirmation link
5. Complete your profile and start exploring!

Note: For private forums like "Wapendwa Family," you'll need a special invitation and email format (userID@GLwf.org).

All registered users have access to:

• AI Bible Assistant for questions and guidance
• Digital Library with thousands of resources
• Health Forum with natural healing principles
• Q&A Forum with community discussions
• Translation tools (English ↔ Kiswahili)
• Contact and feedback systems

Premium features like private family forums require special access.

The Wapendwa Family forum is a private, invitation-only community:

1. You need an invitation from an existing family member
2. Register with a family email format: yourname@GLwf.org
3. Complete the access request form with your spiritual journey
4. Participate in a brief verification call with an admin
5. Once approved, you'll receive full access to family discussions

This process ensures the security and spiritual integrity of our family community.

Yes! We take privacy seriously:

• Private Forums: Encrypted in transit (HTTPS) with access control
• File Sharing: Restricted sharing (admins can enable additional scanning/storage)
• Video/Voice Calls: Uses your chosen provider (Zoom/Jitsi/etc.)
• Public Forums: Secure transmission with moderation tools

Look for the 🔒 encryption badge in private forums to confirm secure communication.

Our AI assistant is designed to be helpful and Scripture-centered:

• Scripture-first: Encourages Bible references and careful study
• Transparent: When it’s unsure, it should say so
• Improving over time: Updated as the platform grows
• Verification recommended: Always verify important matters with Scripture and trusted leaders

Important: Always verify important theological questions with Scripture study and spiritual leaders. The AI is a tool to support, not replace, personal Bible study.

Yes! Our AI supports multiple languages:

• Bilingual Support: Ask questions in English or Kiswahili
• Auto-Translation: Responses can be translated automatically
• Cultural Context: Understands African spiritual context
• Scripture Translation: References verses in both languages

Simply type your question in either language, or use commands like "Translate this to Kiswahili" for specific translation needs.

All library resources are free to download:

1. Browse categories or use the search function
2. Click on any resource to view details
3. Click the "Download" button
4. Files are automatically scanned for security
5. Download begins immediately after verification

Available formats: PDF documents, MP3 audio, MP4 video, and images. All content is organized by Religion, Health, Education, and Music categories.

We implement enterprise-level security measures:

• Encryption: All data encrypted at rest and in transit
• Cloud Storage: Secure NextCloud with local encrypted backups
• Access Control: Multi-level admin permissions
• Privacy Policy: GDPR-compliant data handling
• Regular Audits: Continuous security monitoring

Your personal information is never shared with third parties without explicit consent.

Partial offline access is available:

• Downloaded Library Content: Access PDFs, audio, and video files offline
• Saved AI Responses: Review previously saved conversations
• Cached Content: Recently viewed materials remain accessible

Online Required: Forums, AI assistant, real-time translation, and new content require internet connection.

Our platform works on all modern devices:

• Devices: Desktop, laptop, tablet, and smartphone
• Browsers: Chrome, Firefox, Safari, Edge (latest versions)
• Mobile: Responsive design optimized for touch
• Operating Systems: Windows, macOS, Linux, iOS, Android

For best experience, ensure your browser is updated and JavaScript is enabled.